Why isn't the comment box loading?

The Ghostery extension is known to cause issues with Disqus. If you are running this extension in your browser, try temporarily disabling it.

Disqus is absent, loads endlessly, or says "Please wait..."

Try the following solutions in order:

Solution 1

Clear both your browser's cache and cookies - How do I clear my cache and cookies?

Solution 2

Temporarily disable all plugins, extensions, and add-ons in your browser.

Tip: If you use Firefox or Chrome, you can use Firefox’s Safe Mode or Chrome’s Incognito mode instead.

Still not working?

Contact the moderator(s) of the site in question.

"Disqus could not be loaded because it is not being loaded from a trusted domain."

Contact the moderator(s) of the site in question.

"We were unable to load Disqus. For more information please see our documentation on identifier and urls"

Contact the moderator(s) of the site in question.

For more information, see our JavaScript configuration variables documentation.

Broken images or links

Contact us with the following:

  • Name of your ISP (Internet Service Provider), e.g., Comcast
  • Screenshot of what you’re seeing - How do I take a screenshot?
  • Link to specific page where you’re seeing this
Contact us

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?
help@disqus.com
http://assets2.desk.com/r1046ffeaa2233e531563a32d7edef6677d8a78b5/javascripts/
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
Invalid characters found
/customer/portal/articles/autocomplete