Troubleshooting WordPress

Keep in mind that the Disqus WordPress (WP) plugin is designed to replace your WP comment system wherever it is referenced within your templates. Any actions such as closing comments or removing references to the comment template within WP could result in Disqus not displaying properly.

Troubleshooting steps

Most WordPress irregularities are caused by theme or plugin conflicts. To test, we'd recommend the following:

  1. Reverting to a default WordPress theme
  2. Disabling all plugins
  3. Resetting the Disqus plugin - This can be done using the "Reset" button in the "Plugin Settings" menu within the Disqus WP plugin.Reset button

Common conflicting themes/plugins:

Possible conflicting themes/plugins:

If none of the above conflicts are causing the issue, it may be a conflict in your browser, please see Browser plugin/extension conflicts for more information.

NearlyFreeSpeech Web Hosting

If you're using NearlyFreeSpeech for your web hosting, you may encounter an issue where Disqus comments do not appear despite the plugin being installed and configured correctly. Instead, you will see Wordpress comments appearing and the error, "Sorry, the built-in commenting system is disabled because Disqus is active" when attempting to comment. To fix this, you will need to install Disqus manually. This will ensure that the correct file ownership properties are set. For more information on configuring Wordpress on NFS, click here.

Comment counts not working, or code showing up in other plugins

Enable the Comment Counts checkbox under Advanced Options in Disqus "Plugin Settings". This will output Disqus JavaScript in the footer to fix this.

Missing comments form or "Comments closed" error

Make sure comments are enabled within WordPress itself. See WordPress' Enable and Disable Comments guide.

If you've encountered an error message

Visit the Error Message FAQ to see if the error is listed.

Contact us Community Q&A

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?