Troubleshooting WordPress

Keep in mind that the Disqus WordPress (WP) plugin is designed to replace your WP comment system wherever it is referenced within your templates. Any actions such as closing comments or removing references to the comment template within WP could result in Disqus not displaying properly.

Troubleshooting steps

Most WordPress irregularities are caused by theme or plugin conflicts. To test, we'd recommend the following:

  1. Reverting to a default WordPress theme
  2. Disabling all plugins
  3. Resetting the Disqus plugin - This can be done using the "Reset" button on the Plugin Settings tab within the Disqus WP plugin.
  4. Reset button

Common conflicting themes/plugins:

 

Comment counts not working, or code showing up in other plugins

Enable the Comment Counts checkbox under Advanced Options in the Disqus plugin. This will output Disqus JavaScript in the footer to fix this.

Missing comments form or "Comments closed" error

Make sure comments are enabled within WordPress itself. See WordPress' Enable and Disable Comments guide.

Contact us

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?
help@disqus.com
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