Login Troubleshooting

Users can log into Disqus via disqus.com or through the Disqus button in the embed using your username or email address. If you're using a guest account or incorrect login credentials, you may have experienced one of the following:

Through the embed:

Through the Disqus website:

The e-mail address specified is already in use:

If you're seeing this error, you've probably already registered a full Disqus account.

Try clicking the "D" icon (Disqus login option) to the left and logging in using your email address and password.

"Invalid email, username or password"

First try using both your username and email and if you're still experiencing this error, you should request a password recovery email.

If your email isn't recognized, it indicates that you've only commented as a guest (includes Twitter, Facebook, and Google) or that you need to register a commenter account.

Other issues:

  • I didn't receive a password reset email

    • Check your email's spam filter.
    • Add *@disqus.com and *@disqus.net to your email's whitelist and request another password reset email.
  • I've changed my email

    If you no longer have access to the email address associated with the Disqus account, we can reset the email address manually. This requires verifying your ownership of the account. To verify, contact us via our contact form below with the following information:

    • Username:
    • Email address currently associated with the account:
    • Desired new email address:
  • Enabling Cookies

    Cookies must be enabled in your browser settings to stay logged-in. For more information, see our Enabling Cookies documentation.

Contact us Community Q&A

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?