Syncing with WordPress

Troubleshooting

  • Solution 1

    You may need to add this code to the wp-config.php in Wordpress that causes it to jumpstart its Cron service again using the following: // Alternate cron method define( 'ALTERNATE_WP_CRON', true );

  • Solution 2

    If the "dsq_sync_forum" cron still isn't running as a once off, we'd recommend installing WP-Crontrol (visit plugin site) which allows you to not only see your current cron's but modify them. You can then force "dsq_sync_forum" to occur every 10 minutes.

  • Solution 3

    Make sure you're using the most recent Disqus for WordPress plugin.

  • Solution 4

    Disqus settings may have gotten corrupted and need to be reset. To do this:

    1. Under Advanced Options in the Disqus plugin, click Uninstall to reset Disqus' settings -- your comments won't be affected or removed.
    2. Follow the instructions to fully reset Disqus's current settings.
    3. Re-configure the Disqus plugin.
  • Solution 5

    This may be a conflict with your current theme or a plugin. To determine this:

    1. Temporarily revert to the default WordPress theme.
    2. Under Advanced Options in the Disqus plugin, click Sync Comments. If the issue persists, proceed to step 3.
    3. Temporarily disable all plugins (except Disqus).
    4. Click Sync Comments.
  • Solution 6

    A setting on your installation may be causing automatic sync to not complete properly. To bypass this:

    1. Temporarily revert to the default WordPress theme.
    2. Temporarily disable all plugins (except Disqus).
    3. Sync manually by running /scripts/import-comments.php found in the Disqus plugin folder.
  • Solution 7

    The Disqus data in your WordPress database may have become corrupted. To fix this:

    1. Under Advanced Options in the Disqus plugin, enable the "Remove all imported Disqus comments before syncing" checkbox.
    2. Click Sync Comments.
  • Syncing still not working properly?

    Contact us with the following info:

    • Description of what specifically isn't working properly
    • Debug info found under Advanced Options in the Disqus plugin
    • What you found in solutions 1-5 above
    • Text dump of the results outputted from solution 4
    • Dumps of your wp_posts ,wp_postmeta, wp_comments, and wp_commentmeta SQL tables
    • (If duplication is occurring) Text of a duplicated comment

Exporting Issues

Alternatively, if you're having issues with copying comments from WordPress to Disqus, see Exporting comments from WordPress to Disqus.

Other Issues

Comments synced to wordpress have the wrong status

Syncing from Disqus to WordPress happens automatically by default. This means that comments are often synced back to Wordpress before moderators have a chance to delete comments or mark them as spam.

To make sure that comments have the most-up-to-date status, we'd recommend using the manual sync option within the settings of the Disqus WP plugin. You'll want to overwrite the previously synced comments in order to make sure the correct comments are synced.

To prevent comments from being synced automatically in the future, you can disable this feature within the Plugin settings of the Disqus WP plugin.

Contact us Community Q&A

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?