If someone creates a channel, they are responsible for maintaining it. Growing an active community takes a lot of work and moderation is an important component to this. Being a moderator is a volunteer position. Disqus does not pay moderators to moderate channels.
A lot of the day-to-day moderation work is pretty routine. It's deleting spam, closing off-topic discussions, and mediating disputes amongst users. The hard stuff though is guiding your community to greater heights by setting the tone with discussions you lead and cultivating a sense of belonging. That’s where community management comes into play.
As Disqus doesn't moderate user-created channels, nor do we know the ins-and-outs of each community, only the moderators of a channel can provide reasons for moderation actions within that community.
What channels does Disqus moderate?
- Announcements: Announcements from Disqus HQ on new product updates and releases on disqus.com
- Channel Chat: A place for new channel owners to get help with launching, moderating and growing their community.
- Discuss Disqus: Ongoing topics of discussion about the Disqus product.
What can channel moderators do?
- approve/review flagged comments
- remove comments/discussions
- mark comments/discussions as spam
- ban users
- send invites to a discussion
- view the number of flags a user has received
- view the number of spam reports a user has received
- view the posting reputation of a user
- edit discussions
What can’t channel moderators do?
- edit comments
- see the IP address, email address of a commenter
Does Disqus manage channel moderators?
No, Disqus does not manage moderators on channels. All channel moderators assumed their role on a voluntary basis. We may offer advice if we receive a question from a moderator on how to handle a difficult situation but it’s ultimately up to the moderator and their team the moderation decisions they make.
What if the moderators are bad?
Moderators are expected to enforce the Basic Rules of Disqus on their channels. If a moderator is found to be not following these rules, we may take action to enforce them that may result in - but not limited to - account banning.
Most cases of reported bad moderation tend to fall into two general categories:
- a moderator who deleted someone’s comment/discussions because of perceived disagreement or bias
- someone acting like a jerk
In most cases, we choose not to take action and leave that to the channel’s moderators to handle directly. We do this for a couple reasons:
- moderators in the community are in the best position to act with the appropriate context.
- we’re a small team and Disqus is a growing community so we can’t be everywhere and know everything that’s happening in every community on Disqus.
- Disqus’ core philosophy from the beginning has been to build the best tools possible for community leaders to do what they do best. When we can help moderators succeed and get out of the way as much as possible, communities are more likely to thrive.
So, what can you do?
If you have an issue with a moderator, try to contact the moderator first to see if there was a simple misunderstanding. Don’t start a discussion or channel to complain about specific moderators. This is considered harassment and has no place on Disqus. Moderators are free to run their channels however they choose as long as it’s not breaking any of the Basic Rules. Lastly, if you disagree with the moderation practices in a channel, you can always find another community that better suits your needs :)
Disqus Rules for Channels
There are two sets of rules that apply to all users and communities on Disqus and that we enforce: