Common Questions About Disqus

Still have a few questions before getting started with Disqus?  We’ve put together a list of some of the more common questions new users have. If you don’t see the answers you’re looking for here, or on our website, please visit our Knowledge Base where you can search our documentation, or contact us with questions via the link at the bottom of any help article.

How much does it cost to use Disqus?

Disqus is free to use for most sites (small, non-commercial, non-profits, education). In addition, we offer several paid packages including Plus, Pro, and a Business tier. Visit the Pricing and Plans page for more detailed information.

Publishers looking for custom solutions should contact us to learn more.

Do you offer Single Sign-On (SSO)?

Single Sign-On (SSO) is currently available as an add-on for users with a Disqus Pro subscription. If you would like to subscribe to Pro, you can do so in your subscription settings at Admin > Settings > Subscription and Billing.

We’re a huge site. Do we need special support?

No — Disqus can uniquely say that we have the proven scale for any site and any amount of peak traffic.    

The size of the Disqus network has never been bigger.  We’re growing fast and just hit the 1 billion monthly unique user milestone. As of May 2013, Disqus handles more than 7 billion monthly pageviews. Put another way, a site with 100 million monthly pageviews represents a little over 1% of total Disqus traffic.  

With millions of sites on our network, Disqus is constantly monitoring the health of our network and publicly documents this at status.disqus.com.

How do I get help?

Our support team has meticulously documented everything about Disqus, from installation to the Disqus API.

If you can’t find what you’re looking for in our Knowledge Base, feel free to contact us directly.

Does Disqus support translations?

Disqus supports dozens of languages. If we don’t yet offer your language, you can help us get there by providing your own translations!  Our help doc provides everything you need to know about language options with Disqus.

How is spam filtered?

Disqus has an incredibly effective built-in spam filter which is executed right after a comment is posted. If you want to be extra cautious, you can help protect your site from spam with a few extra steps.

What effect does Disqus have on my site’s performance?

Disqus loads asynchronously (after the rest of your site has finished loading), so it won’t affect the rest of your page performance.  For more detail, please see our help doc about page load performance.

Can Disqus help with SEO?

While better SEO is never the goal of an active commenting community, it is a nice side effect. Disqus has demonstrated that people spend more time on pages where Disqus is installed. This translates into more page views and more comments, which keep pages fresh and give search engines more data to crawl.

Disqus has worked closely with search engines, including Google, to ensure Disqus is crawlable, though ultimately, indexing is out of Disqus’ hands. That being said, there is always the option to sync comments locally to be rendered in the HTML of the page.  Please see our help doc on indexing and syncronization for more information.

With which certifications does Disqus comply?

From government agencies to NGOs, the Disqus network is filled with sites that have particular needs. Our Support team is happy to answer any specific questions, but some of the more common standards that Disqus complies with are as follow:

  • Section 508 (screen reader accessible)
  • US Government approved social application
  • TRUSTe/EU Safe Harbor Compliant
  • SSAE 16 (formerly SAS 70) certified data center

Other related questions can often be addressed by our Terms & Policies documentation.

What about data ownership — do I own the comments posted through Disqus?

You own your data, period. Further, Disqus makes it easy both to import and export data.

If you’re just getting started, you can bring all of your old comments into Disqus through an easy import process.

Of course, you can always export your existing Disqus comments if you decide at any time to leave Disqus, or need a backup copy of your comments.

This FAQ is awesome and all my questions are answered! How do I get started?

Great news! Glad to have you on board with the web’s community of communities.

Our Publisher Quick Start Guide should get you up-and-running in no time.

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