Subscription & Payments FAQ

Subscription Packages

Are all sites required to run ads?

For personal blogs, .edu sites, nonprofits, and small sites that do not run other advertising, Disqus advertising will be optional. If you are a small, non-commercial site, you can self identify for a free subscription to our Plus package.

How long does the trial period last?

The trial period lasts for the first 30 days after you sign up for Disqus. You can see how much time you have left in your trial from the Subscription and Billing tab on your Admin Settings page.

What happens at the end of the trial?

If you are a larger, commercial site and you have not entered your billing information and confirmed a subscription by the end of your trial, you will be automatically put on the Basic version of Disqus, which is supported by advertising. You have until the end of the trial to enter your billing information for your subscription.

When will my subscription start?

Assuming you enter your billing information before the end of your trial, your subscription will start at the end of your trial period. If you do not enter your billing information before the end of your trial, your subscription will start as soon as you enter your information and choose a plan. 

How does Disqus measure traffic for my site?

Disqus measures traffic by the number of times the Disqus comment embed loads on your site, which happens on every page load where Disqus is enabled. Views of pages that do not have the Disqus embed, such as homepages, do not count towards the traffic measured by Disqus.

Do you offer an annual pricing option?

Yes, annual pricing can save you 10%. Just visit Admin > Subscription & Billing to select "Switch to Yearly billing" for an active plan or toggle the "Billed Yearly" button when selecting a new plan subscription.

Ad configuration and settings

What configuration options are available with ads?

Disqus advertising is highly configurable. We offer 3 ad positions - above the comments, in-thread, and below. Additionally publishers can choose from text only links, links with thumbnails, and our sponsored story unit. We also offer IAB Display and video ads for qualifying publishers. Please reach out to us if you are interested in these ad types. 

Can I select the ad language?

Yes, your language can be set in Admin > Settings > General and Disqus will work with our ad providers to fill these needs.

Why were ads activated on my site?

The free version of Disqus is supported by advertising. Commercial sites on this version of Disqus will likely have some advertising. We email publishers before activating advertising. If no one at your organization received these emails, please reach out to us so that we can verify your contact information.

Do I earn money from ads while using the Basic package?

Most publishers running the basic version of Disqus will be able to earn money with Reveal. 

Did you find this article helpful?