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Troubleshooting

Installation Troubleshooting

If Disqus isn't loading on your site after you've installed it, there are a number of things you can check to make sure everything is set up correctly. This guide is intended to help you walk through common pit...

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Why isn't the comment box loading?

Disqus is absent, loads endlessly, or says "Please wait..." While Disqus works most browsers, not all browsers and versions are officially supported and this can affect the Disqus experience. Here's a resource...

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WordPress Troubleshooting and F.A.Q

Keep in mind that the Disqus WordPress (WP) plugin is designed to replace your WP comment system wherever it is referenced within your templates. Any actions such as closing comments or removing references to t...

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Why are the wrong URLs detected for my discussions?

The first time Disqus is loaded on a page, our system creates a new discussion thread and associates that discussion with the URL of the page used during that first load. In more advanced implementations this ...

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Blogger Troubleshooting

Disqus is incorrectly located on the page Most often, the best default position for the Disqus widget is in the bottom slot of the bottom-most right column. Comment counts are missing If comment counts...

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Tumblr Troubleshooting

Disqus not appearing on your blog? First you'll want to verify that you've entered the correct shortname within the Appearance settings. Note that a space or uppercase letters will conflict with Disqus fun...

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What is a forum?

A forum is your website community on the Disqus network. When you register your website on Disqus, you are creating a forum with a unique shortname. Your shortname is different than your username. Every websit...

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Use Configuration Variables to Avoid Split Threads and Missing Comments

What are “split threads”? When url or identifier are not defined, the Disqus embed will use the window URL as the main identifier when creating a thread. In other words, each unique URL Disqus loads on will ...

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Why are the same comments showing up on multiple pages?

When the same comment thread appears on multiple pages, this is normally due to multiple thread identifiers being assigned to the same thread whenever the thread was initially created. Resolving identifier c...

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Why are comments being posted to Blogger instead of Disqus?

Here's what's happening: Blogger mobile templates don’t currently support widgets, so the Disqus widget doesn’t replace Blogger’s default comments system when your site is viewed via a mobile device. Essentiall...

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