Troubleshooting

Troubleshooting Imports

Additional information on imports for your account can be found on the Import and Exports page. Note that imports don't start instantly but are placed into a queue. Imports queued normally complete within ...

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What does the error "Disqus seems to be taking longer than usual" indicate?

This error message occurs when Disqus has taken more than 10 seconds to load. This can be caused by several different factors: slow browser plugins your internet connection speed additional scripts loadi...

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Why are comments posted to other sites showing up in my Disqus admin?

You're using another site's Disqus shortname The most common reason for comments from other sites showing up in your Disqus admin is because you're using a Disqus shortname owned by another site. This can be...

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Why are comments visible in the Disqus admin but not on my site?

Whenever comments appear in the Disqus admin but not on the relevant page on your site, this means there are actually two unique discussion threads in Disqus. One thread (with 0 comments) appears on your site, ...

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Troubleshooting Common Error Messages

You are not allowed to perform this operation This error occurs when your browser isn't sending a valid HTTP referer. The possible reasons you may not be sending referers are if: Referers have been ma...

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I'm receiving the message "We were unable to load Disqus."

Check our status page for updates on system-wide issues. Whenever Disqus is loaded on a page for the first time, our servers check the URL on which Disqus is loaded (and the this.page.url configuration variabl...

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Why is Disqus loading slowly when I do site performance tests?

Realtime comment notifications currently open a connection called event.js, which closes after 30 seconds. Afterwards, a new one is opened, which we use to push information like new comments, replies, and when ...

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Troubleshooting Disqus in Internet Explorer 8/9/10

Disqus officially supports Internet Explorer version 10, though it may also work in Internet Explorer versions 8 and 9. If Disqus is loading inconsistently or not at all for you in these browsers, there are sev...

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Why isn't Google indexing my comments?

While Disqus implements the necessary functionality for Google to crawl comments, indexing comments is at Google's discretion. Kindly contact Google directly regarding this and any other Google-related issues. ...

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Troubleshooting 101

Basic Troubleshooting: What is a forum Can’t access the moderation panel How do I check which forum is installed on my site? Installation Troubleshooting: Common installation problems Get...

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