Who deleted/removed my comment or blocked my account?
Is your comment not appearing in the thread or are you unable to post? The best way to learn more is to check in your comments feed within your profile for the status of the comment or contact the site moderator who will have more information on why your account was blocked.
If you are banned across multiple sites
If you are banned across multiple sites, it is likely that your username, email address, or IP address was globally banned by Disqus, usually as a result of being detected as a spam account. If you suspect that you have been wrongly banned, try the following:
- use a different email service (disposable email services used commonly by spammers will be blocked)
- use a different account (usernames used by spammers will be blocked)
- use Disqus from a different IP address (IPs used by spammers will be blocked)
If you are banned on a single site
This message indicates that your account has been banned on a single site by a site moderator. If you are only banned on one site, try the following:
- contact the site moderator for more information about why you were blocked
If a site moderator has given you a timeout
This message indicates that your account has been placed in timeout by a moderator. Timeouts are temporary, and last for any amount of time specified by the moderator.
- contact the site moderator for more information about why you were put in timeout
How to contact a moderator
Most websites have a contact form or email address listed to get in touch with their moderators or support team. To find a site's contact page more quickly, it can help to google: [website name] "contact us"
Please note that sites are not required to provide contact information and in cases where the site doesn’t provide contact information, Disqus won’t be able to put you in contact with that site’s moderator.
If you have posted a comment that is not showing
If your comment was posted but isn't appearing in the thread, check your profile > comments feed to determine why the comment is not appearing. Your comment could be...
If you see one of the above messages next to your comment, try reaching out to the moderator of the site where you posted the comment; site moderators are the only ones with the authority to approve a comment or explain its status.
If none of these messages appear next to your comment, there could be a lag in duplicating this data across the Disqus system, so try revisiting the thread at a later time to see if the comment is visible.
Reasons a comment may be awaiting pre-moderation
Websites using Disqus have the ability to pre-moderate comments based on certain criteria. If a comment meets these criteria, it may be queued for moderator review before being published publicly on the website. Reasons a comment may be pre-moderated include, but are not limited to:
- Contains a link
- Contains a media attachment, e.g., image or video
- User has not verified their email
- The current discussion thread is set to pre-moderation
Disqus doesn't moderate individual sites
Disqus does take action across our network on comments, profiles, and discussions that violate our Basic Rules, including spam.
However, when it comes to individual sites and communities, Disqus takes no part in moderation decisions (e.g., approving comments, deleting comments, or handling disputes among commenters) nor can we offer an explanation as to why a comment or a user account has been moderated. These decisions are made by websites using the Disqus service (the "site moderators").
Commenting experiences can differ greatly depending on the individual site's moderation practices/policies. Policies and settings can vary widely between Disqus-enabled sites.
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