Installation Troubleshooting

If Disqus isn't loading on your site after you've installed it, there are a number of things you can check to make sure everything is set up correctly. This guide is intended to help you walk through common pitfalls when using Disqus.

Failed Verification

After installing Disqus, check to see that the post-box is loading properly on your website. If it is, then try verifying your forum once again. You can return to the installation instructions previously viewed from the Settings > General page.

If you're still experiencing issues, we'd recommend searching our Knowledge Base for additional troubleshooting steps. NOTE: Verification is not required in order to use Disqus.

Helpful things to check first

Did you follow the official install instructions?

Disqus is easy to install and we provide the most up-to-date installation instructions and plugins on this website. The quickest way to check over your installation is to review the installation instructions and make sure you've followed the instructions correctly.

Also, check out the Quickstart Guide for an overview.

Learn more about how Disqus works

For a slightly more technical description of Disqus, read How does Disqus work?.

Common troubleshooting

Are you using the right account information?

The Disqus JavaScript is specific to your account on Disqus, which is called your forum. Make sure you haven't mistyped your forum or that it's otherwise incorrect.

Are you using the trusted domains feature in your settings?

Trusted domains are sites which you want your forum shortname to load on. If Disqus isn't loading on your site, make sure your site's domain is in the trusted domains list, and is in the proper format.

CORRECT formats:

example.com 
subdomain.example.com

INCORRECT formats:

http://www.example.com 
example.com/my-blog-name

Contact us Community Q&A

We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?