Installation Troubleshooting

If Disqus isn't loading on your site after you've installed it, there are a number of things you can check to make sure everything is set up correctly. This guide is intended to help you walk through common pitfalls when using Disqus.

Helpful things to check first

Did you follow the official install instructions?

Disqus is easy to install and we provide the most up-to-date installation instructions and plugins on this website. The quickest way to check over your installation is to review the installation instructions and make sure you've followed the instructions correctly.

Also, check out the Quickstart Guide for an overview.

Learn more about how Disqus works

For a slightly more technical description of Disqus, read How does Disqus work?.

Common troubleshooting

Are you using the right account information?

The Disqus JavaScript is specific to your account on Disqus, which is called your forum. Make sure you haven't mistyped your forum or that it's otherwise incorrect.

Are you using the trusted domains feature in your settings?

Trusted domains are sites which you want your forum shortname to load on. If Disqus isn't loading on your site, make sure your site's domain is in the trusted domains list, and is in the proper format.

CORRECT formats:

INCORRECT formats:

Ask the Community Contact us

Still need help? Discuss Disqus is our most active place for getting quick help, sharing feedback, and discussing issues with others – a knowledgeable and helpful support team and community are there right now. Our 101 post is the best place to get started.

Make sure to search our Knowledge Base first... your answer might be just a click away!