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Installation Troubleshooting
Installation Troubleshooting
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Written by Disqus
Updated over a week ago

If Disqus isn't loading on your site after you've installed it, there are a number of things you can check to make sure everything is set up correctly. This guide is intended to help you walk through common pitfalls when installing Disqus.

Helpful things to check first

Did you follow the official install instructions?

Disqus is easy to install and we provide the most up-to-date installation instructions and plugins on this website. The quickest way to check over your installation is to review the installation instructions and make sure you've followed the instructions correctly.

Also, check out the Quickstart Guide for an overview.

Learn more about how Disqus works

For a slightly more technical description of Disqus, read How does Disqus work?.

Common troubleshooting

Are you using the right account information?

The Disqus JavaScript is specific to your account on Disqus, which is called your forum. Make sure you haven't mistyped your forum shortname.

Are you using the trusted domains feature in your settings?

Trusted domains are sites which you want your forum shortname to load on. If Disqus isn't loading on your site, make sure your site's domain is in the trusted domains list, and is in the proper format.

CORRECT formats:

INCORRECT formats:

Are your thread URLs complete?

When inserting the thread URLs in your code, you'll want to ensure that the domain is present, and that you're not using a relative URL. When only the tail end of a URL is present, Disqus will not be able to load.

For example, having the following value inserted as the thread URL will prevent Disqus from loading correctly:

To correct this, ensure that the complete URL value is inserted, like below:


If your protocol is relative, you can leave off http://, but the section of the URL must be present for Disqus to load.

Unable to complete installation?

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