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Logging into Disqus
Logging into Disqus
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Written by Disqus
Updated this week

Registered commenters can log into their account several different ways using their registered username or email address and password. Instructions for creating a new commenter account may be found here.

Logging in through the embed

To login through the embed, you may click the login dropdown in the top right corner, or click one of the login icons below the postbox.

Logging in through the Disqus.com homepage

To login from the Disqus homepage, click the Login option in the top right corner of the page, and then select Publishers or Commenters. The Publishers option will bring you directly into your admin panel to begin moderating comments, while the Commenters option will bring you to your Disqus Home feed.

Social Login on Disqus

Disqus also offers several social login options (Facebook, X (Twitter), Google, Microsoft, and Apple), which allow users to create or authenticate with a Disqus account connected to these services.

Once you've authenticated your social login with a Disqus account, you'll be able to use that social login to log into Disqus with one click in the future. More information on these profiles may be found here.

Logging in through the specific site

Some sites may use what is called Single Sign-On (SSO) which allows you to comment on Disqus through their own account system. Sites using SSO can often be identified by having the site name appear in the login dropdown options, or a custom login button as seen below.

Some sites using SSO will only allow you to login through their site portal. If you do not see any login dropdown present in the Disqus embed, you'll want to log in directly with the site, and they will in turn log you into Disqus.

If you're having trouble logging in with SSO, we'd recommend contacting the moderator of the site in question. Because SSO sites have a completely different account system from Disqus, the site moderator will be able to better assist you as they have access to the user database you're trying to sign into.

Troubleshooting

  • If you're seeing the error "The e-mail address you specified is already in use" when trying to login, make sure you're using the login buttons or the login dropdown to login. The “Name” field with “Sign up for Disqus” above it is for new account registration only.

  • If you're having trouble logging in and/or staying logged in, ensure that you have third-party cookies enabled as outlined in our Use of cookies document.

    • If you’re getting the message “You must authenticate the user or provide author_name and author_email”, this means that you have a bad cookie stored for Disqus, where it appears that you are logged in, but you are not. This can occur if you have Disqus open in multiple tabs, and get logged out in one of the other tabs. To fix this issue, clear your cookies in your browser, or search your browser cookies, and delete just the "disqus.com" cookies. After refreshing the page, you should be able to log in and post normally.

  • If you’re getting an error message saying “We couldn’t log you in. Please check what you’ve entered”, please ensure that you are entering the correct email and password values. If you’re not positive what your password was, you can request a password reset email at disqus.com/forgot

    • If the Forgot password form states that we do not have an account registered with the email address you entered, your account must be registered with another address. Please contact our team at disqus.com/support, or send a DM to our twitter account for additional help. You may also reach out to our team if your account is registered with an old email address you no longer have access to.

    • If your email isn't recognized, it could indicate that you've only commented as a guest (includes Twitter, Facebook, and Google) or that you need to register a commenter account.

    • If you don’t receive a password reset email within 24 hours of requesting one, please check your Spam filter, add *@disqus.com and *@disqus.net to your email’s whitelist and request a new password reset email.

      • Each new password reset email requested will invalidate the tokens in the previously requested resets, so we don’t recommend making multiple requests for the same email within a few hours.

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