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Using the "Ban User" and "Trust User" controls
Using the "Ban User" and "Trust User" controls
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Written by Disqus
Updated over a week ago

Use the "Ban User" control to block spammers, offensive commenters and/or those who violate your commenting policy. This will block the user from posting future comments and give you the option to retroactively delete their comments from the past 30 days.

Adding users to your Trusted Users list will ensure that their comments are not caught as Spam, though they'll still be held for review if they violate any of your moderation rules or contain a word from your Restricted Words list. This is used for trusted commenters, such as community regulars or website staff who aren't listed as moderators.
 While banning users is immediate, retroactive deletions may take up to 24 hours to complete.

How to Ban/Trust Users

On the Embed (Ban User only)

Click the three dots in the upper right corner of the comment, and then Ban User.

Moderation Panel

Expand the comment, then click Trust User or Ban User.

 If you select Ban User, you’ll see options to either remove the user permanently, Shadow Ban, or give them a Timeout.

 **Shadow Ban and Timeouts are Pro level features. Check the links above for more information!

Community > Banned Users

If you're moderator with 'Settings' permissions, you can add a commenter's username, email address, and/or IP address directly to your forum's master Banned User or Trusted User list.

Banning/trusting email domains

Email domains like can also be banned/trusted at Settings > Access Control by selecting Domain in the Add item > Type dropdown.

Keep in mind: Banning an email domain will block anyone using that domain from posting comments to your site, whether intentional or not. For example, banning the gmail.comdomain will block all users with an email address ending in from posting comments to your site. When possible, we recommend blocking individual users before blocking domains.

Finding Banned/Trusted Items

You can search your Trusted/Banned Users lists at Disqus Admin > Community > Banned Users.

Can't find a blocked commenter?

  • If possible, find the blocked commenter's IP address from a previous comment and search your Banned Users list for it.Keep in mind: Banning an IP will block anyone using that IP from posting comments to your site, whether intentional or not.

  • Guest commenters can only be banned using an email address or IP address since they don't have a username.

  • Non-Disqus commenters have a username similar to twitter-123456789. You can find this username by expanding a user's comment in the Moderation Panel and then clicking the user drop-down.

Check your banned IP addresses

Search by email or IP for guest commenters

Looking for a third-party service username?

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