Moderating your community
This guide includes many tips and tricks on how to get the most out of your moderation tools to keep your community commenting with minimal interruptions.
In this Guide:
- Using the Moderation Panel
- Moderating through the Embed
- Moderation Settings
Using the Moderation Panel
Your moderation panel gives you a quick view of your forum's comments, and their status (Approved, Pending, etc.). There are many detailed functions that are easily accessible with a couple of clicks as well.
Approving, deleting, and marking comments as spam
In the moderation panel, you can perform bulk actions by checking multiple comments, or you can moderate them individually in the expanded comment view.
- Approve: Approves a comment to be shown publicly on your site.
- Delete: Removes a comment from your site.
- Spam: Removes a comment from your site and marks it as spam. Read more about Dealing with Spam.
Priority Sort Order
When you only have a few minutes to moderate, the new “Priority” sort option does all the heavy lifting for you. This option intelligently surfaces comments that might need your immediate attention using a special calculation of flags, downvotes, restricted words, reputation, and guest account status. This maximizes your ability to keep your community healthy and civil. Priority sort can be found next to the existing “newest” and “oldest” options within the sort menu in the top right navigation.
Pending reasons and filters
No more guess work. New filters have been added to the top navigation of the moderation panel which allow you to quickly view groups of comments based on the reason they’re pending your approval. This allows you to divide and conquer more efficiently and use signals like reputation to focus your effort. Here are the new filters:
- Guest comment
- Contains a link
- Low reputation
- Restricted word
- No issue
Expanded comment view
Click the comment to bring up more options.
Trusting and Banning Users
In the expanded comment view, click the "Trust User" or "Ban User" options.
Read more about Using the "Ban User" and "Trust User" Controls.
Moderate All Comments by a Single User
The "More Info" button allows you to view other comments made by that commenter — you can drill down by their username, email address, or IP address, as well as view only that thread's comments.
This will only search for that single account, and if the person has used multiple accounts or email addresses this won't find the others.
As a moderator you can edit any comment if it contains undesirable information.
You can use a variety of search commands to find certain comments:
- thread:0000000 (Enter the thread ID number)
- id:0000000 (Enter the comment ID number)
After clicking on a comment, can view the user's recent comments for context.
Can't find a missing comment?
- Try viewing the Spam or Deleted filters.
- Make sure there's no space between the search command and what you're searching for.
- When searching for a comment, pick the most unique word from it to search.
- Search a variety of words in the comment, or simplify what you're entering in the search field.
- Take note if the person is using a third-party login, or if they're using multiple accounts and/or email addresses.
- If you're searching by username or email for a third-party login account — users who log in to Disqus via Twitter, Facebook, or Google — the account won't have an email address or a standard Disqus username. The username will be similar to facebook-12345678. You can find the username by going to any comment, expanding it, and clicking the More Info button (the silhouette of a head and shoulders). .
The Moderation panel will also show past moderation actions for comments, in addition to moderation overview for other comments made by that user
To view this information, select any comment to toggle the sidebar panel. Then select the new History tab to view a log of all the moderation actions for the commenter, including approval, deletion, marked as spam, and featured.
Moderate through the Embed
You can moderate comments directly on the thread's page while logged in as a moderator. After mousing over a comment, click the comment menu dropdown and then 'Moderate' link.
Moderate by Email
You can moderate your comments via their email notifications with three simple commands: Approve, Delete, Spam. Remember to reply above the notification text, respond only with the appropriate single command word, and to not include any email signature.
You can also post a comment reply to a new comment notification by responding directly to the email.
User Roles and Permissions
There are 4 different types of user roles when it comes to administration and moderation on Disqus:
- Org Owner - a founding admin of an organization of sites. This account has "can edit settings" and "can edit comments" permissions on all sites within the organization, along with the ability to delete the organizations and individual sites. To transfer ownership of individual sites, see How do I change the primary moderator?
- Org Admin - an admin of an organization of sites. This account has "can edit settings" and "can edit comments" permissions on all sites within the organization.
- Site Moderator - a moderator of the forum who does not have admin permissions for the organization or "can edit settings" permissions for the site.
- Channel Moderator - a moderator of a Disqus Channel. See Sites and Channels to learn about how channels are different than sites.
The Disqus Admin provides access to different features, settings, and tools based on these user roles. See the chart below to understand which Admin navigation pages each role has access to:
*Reveal features are available when it is enabled for a given site. See our Reveal F.A.Q.
**Site Moderators and Channel Moderators have access to Engage (Moderate Comments and Analyze engagement) but not the Settings within this page (Community Rules, Moderators, Word Filters, Banned Users)
How to Add Additional Organization Admins
Additional Org Admins can be added by navigating to the Moderators page of any site within the desired Organization and clicking the "Manage Admins" link in the Organizations Admin section below Site Moderators, as seen below.
The new Admin may then be added by inputting their username into the admin username field and clicking the "Add Admin" button.
Note: At this time Org Admin permissions do not provide full access to sites' Admin panels. While we intend Org Admins to have comprehensive access to all sites on the forum in the future, we currently recommend adding any Org Admins as Moderators at the site level to ensure proper access.
How to Add Site Moderators
Additional moderators can be added at the Disqus Admin > Community > Moderators page by entering the account username and clicking the "Add" button.
Keep in mind that additional moderators must already be registered as Disqus users before being added to your community as moderators. If the moderator you'd like to add doesn't already have a Disqus user account, they can register with their email and password.
Single Sign-on (SSO) accounts can be added as moderators too by entering either the SSO username (e.g.,
cnn-4e24e88607ab41b791fd0b80c0) or email address.
Pre-moderation and Guest Commenting
Pre-moderation options can be found your forum's Disqus Admin > Engage > Community Rules page. Turning on Pre-moderation will set all comments to Pending and will prevent them from appearing publicly until they've been explicitly approved by a moderator. Please note that this feature may be turned on or off for comments left by Registered accounts, but Guest comments will require Moderator approval regardless of whether Premoderation is enabled.
You may also choose to screen comments which contain links as a way to control spammers and against posting inappropriate links.
Guest commenting allows users to leave comments in Engage without creating a Disqus account. Guest commenters are required to provide an email address for notifications and moderation purposes. However the email address will of course never be displayed and does not require verification. Guest comments will require Moderator approval to display publicly.
As Guests are posted without a verified account, all Guest Comments will require explicit Moderator approval, regardless of whether Pre-Moderation has been enabled.
Note: Registered users must verify their email address prior to posting a comment.
Flagged Comment Moderation
You can choose to email all moderators when a comment is flagged. You can also specify how many unique flags are needed to hide a comment (if any).
Note: We don't count duplicate flaggings based on the user and IP address.
Any time a comment or name contains a word you've specified in this filter, it will go to the Unapproved queue. You may use wildcards by entering a
.*, but be careful where you use it; for example, s.*ck will match suck, but also sock and stack.
In addition to be set as Pending, Comments containing a Restricted Word will highlight that word with yellow background within the Pending filter
Note: If a restricted word appears in the display name of an account, that account’s comments will remain pending until explicitly approved. Additionally, words are stripped of punctuation when measured against the Restricted Word filter, so adding “hell” will also set all comments containing “he’ll” to Pending until approved by a site moderator.
The restricted words list will also work for blocking certain HTML code.
Automatic closing of comment threads
You can specify globally how long you want a comment thread to remain open after it's created. Entering 0 will disable the automatic closing process. This can be overridden for particular threads using the Settings panel on the embed.
Read more at How do I close comment threads?
You can choose whether or not Media Attachments are enabled for your forum. If enabled, thumbnails for images and YouTube links will display within comments
Read more at Adding images or videos to comments.
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