Moderating your community

This guide includes many tips and tricks on how to get the most out of your moderation tools to keep your community commenting with minimal interruptions.

In this Guide:

Additional Resources:

Using the Moderation Panel

Your moderation panel gives you a quick view of your forum's comments, and their status (Approved, Pending, etc.). There are many detailed functions that are easily accessible with a couple of clicks as well.

Approving, deleting, and marking comments as spam

In the moderation panel, you can perform bulk actions by checking multiple comments, or you can moderate them individually in the expanded comment view.

  • Approve: Approves a comment to be shown publicly on your site.
  • Delete: Removes a comment from your site.
  • Spam: Removes a comment from your site and marks it as spam. Read more about Dealing with Spam.

Bulk Actions

Individual Moderation

Expanded comment view

Click the comment to bring up more options.

Trusting and Banning Users

In the expanded comment view, click the "Trust User" or "Ban User" options.

Read more about Using the "Ban User" and "Trust User" Controls.

Finding more comments

The "More Info" button allows you to view other comments made by that commenter — you can drill down by their username, email address, or IP address, as well as view only that thread's comments.

This will only search for that single account, and if the person has used multiple accounts or email addresses this won't find the others.

Editing Comments

As a moderator you can edit any comment if it contains undesirable information.

Searching Comments

You can use a variety of search commands to find certain comments:

  • user:username
  • thread:0000000 (Enter the thread ID number)
  • id:0000000 (Enter the comment ID number)

After clicking on a comment, use the search filter buttons in the sidebar to quickly search by the related thread, username, or IP address.

Search filter buttons in siderbar

Can't find a missing comment?

  • Try viewing the Spam or Deleted filters.
  • Make sure there's no space between the search command and what you're searching for.
  • When searching for a comment, pick the most unique word from it to search.
  • Search a variety of words in the comment, or simplify what you're entering in the search field.
  • Take note if the person is using a third-party login, or if they're using multiple accounts and/or email addresses.
  • If you're searching by username or email for a third-party login account — users who log in to Disqus via Twitter, Facebook, or Google — the account won't have an email address or a standard Disqus username. The username will be similar to facebook-12345678. You can find the username by going to any comment, expanding it, and clicking the More Info button (the silhouette of a head and shoulders).  .

Moderate through the Embed

You can moderate comments directly on the thread's page while logged in as a moderator. After mousing over a comment, click the  comment menu dropdown and then 'Moderate' link.

Moderate by Email

You can moderate your comments via their email notifications with three simple commands: Approve, Delete, Spam. Remember to reply above the notification text, respond only with the appropriate single command word, and to not include any email signature. 

You can also post a comment reply to a new comment notification by responding directly to the email.

Moderation Settings

Moderator Roles and Permissions

There are 4 different types of user roles when it comes to moderating on Disqus:

  • Site Founder - the primary moderator and founding user of the forum who has "can edit settings" and "can edit comments" permissions. The Primary moderator role can be transferred by request. See How do I change the primary moderator?
  • Site Admin - a moderator of the forum who has "can edit settings" permissions.
  • Site Moderator - a moderator of the forum who does not have "can edit settings" permissions.
  • Channel Moderator - a moderator of a Disqus Channel. See Sites and Channels to learn about how channels are different than sites.

The Disqus Admin provides access to different features, settings, and tools based on these user roles. See the chart below to understand which Admin navigation pages each role has access to:

  Start Engage Reveal* Setup Learn
Site Founder yes yes yes yes yes
Site Admin yes yes yes yes yes
Site Moderator yes yes** no no yes
Channel Moderator yes yes** no no yes

*Reveal features are available when it is enabled for a forum. See our Reveal F.A.Q.
**Site Moderators and Channel Moderators have access to Engage (Moderate Comments and Analyze engagement) but not the Settings within this page (Community Rules, Moderators, Word Filters, Banned Users)

How to Add Moderators

Additional moderators can be added at the Disqus Admin > Community > Moderators page by clicking the "Add a moderator" button.

Keep in mind that additional moderators must already be registered as Disqus users before being added to your community as moderators. If the moderator you'd like to add doesn't already have a Disqus user account, they can register with their email and password.

Single Sign-on (SSO) accounts can be added as moderators too by entering either the SSO username (e.g., cnn-4e24e88607ab41b791fd0b80c0) or email address.

Pre-moderation and Guest Commenting

Pre-moderation options can be found your forum's Disqus Admin > Engage > Community Rules page. Turning on Pre-moderation will set all comments to Pending and will prevent them from appearing publicly until they've been explicitly approved by a moderator. Please note that this feature may be turned on or off for comments left by Registered accounts, but Guest comments will require Moderator approval regardless of whether Premoderation is enabled. 

You may also choose to screen comments which contain links as a way to control spammers and against posting inappropriate links.

Guest commenting allows users to leave comments in Engage without creating a Disqus account. Guest commenters are required to provide an email address for notifications and moderation purposes. However the email address will of course never be displayed and does not require verification. Guest comments will require Moderator approval to display publicly.

Note: Registered users must verify their email address prior to posting a comment.

Flagged Comment Moderation

You can choose to email all moderators when a comment is flagged. You can also specify how many unique flags are needed to hide a comment (if any).

Note: We don't count duplicate flaggings based on the user and IP address.

Restricted Words

Any time a comment or name contains a word you've specified in this filter, it will go to the Unapproved queue. You may use wildcards by entering a .*, but be careful where you use it; for example, s.*ck will match suck, but also sock and stack.

The restricted words list will also work for blocking certain HTML code.

Automatic closing of comment threads

You can specify globally how long you want a comment thread to remain open after it's created. Entering 0 will disable the automatic closing process. This can be overridden for particular threads using the Settings panel on the embed.

Read more at How do I close comment threads?

Media Attachments

You can choose whether or not Media Attachments are enabled for your forum. If enabled, thumbnails for images and YouTube links will display within comments

Read more at Adding images or videos to comments.

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