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Troubleshooting 101

Troubleshooting 101

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Written by Disqus
Updated over a week ago

Basic Troubleshooting:

  • What is a forum
  • Can’t access the moderation panel
  • How do I check which forum is installed on my site?

Installation Troubleshooting:

  • Common installation problems
  • Getting the "We are unable to load Disqus" error message
  • Wordpress troubleshooting and FAQ
  • Blogger troubleshooting
  • Tumblr troubleshooting
  • Why isn’t the comment box loading?
  • Why are comments being posted to Blogger instead of Disqus? 

Thread Troubleshooting:

  • Why are wrong URLs detected for my discussions?
  • Why are the same comments showing up on multiple pages?
  • Comments missing or are threads splitting?
  • Troubleshooting imports
  • Why are comments posted to other sites showing up in my admin?
  • Why are comments visible in the Disqus admin but not on my site?

Misc Troubleshooting:

  • What does the error “Disqus seems to be taking longer than usual to load” indicate?
  • Why is Disqus loading slowly when I do site performance tests?
  • Troubleshooting Disqus in Internet Explorer 8/9/10
  • Why isn’t Google indexing my comments?
  • Troubleshooting common error messages
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