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Troubleshooting 101

Troubleshooting 101

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Written by Disqus. Updated over a week ago

Basic Troubleshooting:

  • What is a forum

  • Can’t access the moderation panel

  • How do I check which forum is installed on my site?

Installation Troubleshooting:

  • Common installation problems

  • Getting the "We are unable to load Disqus" error message

  • Wordpress troubleshooting and FAQ

  • Blogger troubleshooting

  • Tumblr troubleshooting

  • Why isn’t the comment box loading?

  • Why are comments being posted to Blogger instead of Disqus? 

Thread Troubleshooting:

  • Why are wrong URLs detected for my discussions?

  • Why are the same comments showing up on multiple pages?

  • Comments missing or are threads splitting?

  • Troubleshooting imports

  • Why are comments posted to other sites showing up in my admin?

  • Why are comments visible in the Disqus admin but not on my site?

Misc Troubleshooting:

  • What does the error “Disqus seems to be taking longer than usual to load” indicate?

  • Why is Disqus loading slowly when I do site performance tests?

  • Troubleshooting Disqus in Internet Explorer 8/9/10

  • Why isn’t Google indexing my comments?

  • Troubleshooting common error messages

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